Returns
Last updated: October 10, 2026
This policy applies to orders delivered within the United States.
30-Day Returns
You may request a return within 30 calendar days of receiving your order, including for a change of mind.
For change-of-mind returns, the item must be unused, undamaged, and complete with all included accessories. Please retain the original packaging whenever possible and provide your order number or proof of purchase.
These conditions do not apply in the same way to items received damaged, defective, incomplete, or incorrect.
How to Request a Return
Email contact@beatlums.com with:
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Your order number.
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The item you wish to return.
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The reason for your return.
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Photos, when available and relevant to the issue.
We will review your request and provide return instructions, the correct return address, and a prepaid shipping label or another authorized return method.
Please contact us before shipping your item. Once your return is authorized and you receive the necessary instructions and return method, please ship it within 14 calendar days. If you need additional time, contact us before that deadline.
Do not send merchandise to our correspondence address unless we specifically instruct you to do so.
Free Return Shipping
Eligible returns requested within the 30-day return window are free of charge when you use the return method we provide.
We do not charge a restocking fee for eligible returns, and the cost of our authorized return method will not be deducted from your refund.
If you choose a different shipping method without our prior agreement, we cannot guarantee reimbursement of those shipping costs.
Damaged, Defective, Incomplete, or Incorrect Items
Please inspect your order upon delivery and contact us as soon as reasonably possible if an item is damaged, defective, incomplete, or different from what you ordered.
Include a description of the issue and photos when available. We will assess the situation and arrange an appropriate solution, which may include replacement parts, a replacement item, or a refund, depending on the issue and your applicable rights.
If a return is required for a confirmed issue with the item received, we will provide a return method at no cost to you.
The change-of-mind return conditions do not restrict your rights concerning faulty or incorrectly supplied goods. Nothing in this policy limits your rights under applicable law.
Inspection and Refunds
We will inspect your return and notify you of the outcome within 5 business days of receiving it.
For an approved full-item return, we will refund the purchase price paid for the returned item and the applicable sales tax. For a full-order return, any standard delivery charge paid at checkout will also be refunded. If your order qualified for free shipping, no original shipping cost will be deducted from your refund.
Approved refunds will be issued to your original payment method within 10 business days of approval. Your bank or payment provider may require additional time to display the credit.
If a return does not meet the applicable eligibility conditions, we will explain the reason and contact you about the next steps.
If you have not received your refund after the stated processing period, please contact us so we can assist you.
Contact Us
For return requests or refund assistance:
Email: contact@beatlums.com
Phone: +1 505-472-7039